All your confirmed transactions with corresponding tracking number can be viewed on the transactions tab of the GoGo Xpress application.

We can pick up and deliver your items daily with the exception of Sundays and National Holidays.
Visit our Service Area Directory for the complete list of covered cities.

GoGo Xpress doesn’t support multiple pick-up points at this moment because it is designed for one-on-one sales transactions.

GoGo Xpress doesn’t support multiple delivery points because it is designed for one-on-one sales transactions.

Greater Metro Manila (GMM) comprises of cities in Metro Manila and from surrounding provinces. Below are the cities that fall under the GMM area:

Bulacan
Marilao City
Meycauayan City
Obando City
San Jose Del Monte City

Cavite
Bacoor City
Imus City

Laguna
Biñan City
San Pedro City
Sta. Rosa City

Metro Manila
All cities

Rizal
Antipolo City
Cainta City
San Mateo City
Taytay City

DELIVERY RATES
For our Nationwide Friendly Delivery Fees, please visit our pricing page.

ITEM PROTECTION FEE
Your item is protected from loss or damage up to a maximum of Php 500.00 for Free! Should you wish to protect your item for a higher value, we will charge 1% the amount in excess of Php 500.00.

Item Protection Fee Sample Computation:
If declared value or item price is Php 600.00
Item protection fee will be 1% of Php 600.00 – Php 500.00
That is (Php 600.00 – Php 500.00) x 1% = Php 1.00

OTHER FEES
0% cash-handling (COD) fees
0% payment processing fees
Effective August 12, 2020, all returns are subject to a Return-To-Sender (RTS) Fee equivalent to Shipping plus Valuation Fees. Said RTS Fee will be deducted from your earnings prior to disbursement.

No, we currently don’t have pick-up locations for buyers.

Nationwide delivery schedules are as follows: 2-3 days in select cities nationwide and 5-7 days for provincial delivery addresses (excluding holidays and natural circumstances beyond one’s control). Items coming from any province to any destination will be covered by the 5-7-day provincial schedule.

You or your buyer will be provided with an estimated delivery date upon successful order confirmation or booking of a delivery.

Refer to our Service Area Directory for more information.

Yes. Cancellation is available for both Sell a Product and Book A Delivery transactions.

Steps to cancel a transaction:
1. Go to “Transactions” page on your GGX app.
2. On your transactions list, click on the transaction you want to cancel.
3. Scroll to the bottom of the transaction details and click the “Cancel Transaction” button.
4. Select your reason for cancellation and click “YES” to confirm cancellation.

Note:
Booked pick-ups cancellation must be done within the day of booking (before 12:00 midnight of the day of booking).

We know you can’t wait to schedule and reschedule pick-ups, but no worries! GoGo’s working on bringing this feature to you soon!

In the meantime, pick-up will be automatically scheduled on the next business day after you or your buyer confirms the transaction. Business days are from Monday to Saturday, except public holidays.

You will see the estimated pick-up date on the confirmation screen after you’ve booked a delivery.

You can track your orders by using our Tracking Tool. Just enter your 12-digit alphanumeric tracking number and it will display the status of your order.

Yes, certain restrictions are imposed by cargo providers due to government regulations. Visit our Cargo Restrictions, Prohibited Goods, and Packaging Policy for more information.

Items tagged “prohibited” for all modes of transport will be returned to the sellers.

Sellers must properly declare the contents of the packages. GoGo Xpress will not be held liable for the delay or non-delivery of the package due to mis-declaration of items.

Your item should fit any of our packaging: