As a standard, we will attempt to deliver your package at least twice before tagging a package for return.

The return timeline depends on where the item is coming from. On average this can take up to 9 days from when the item has been tagged for return.

Yes. Effective August 12, 2020, items/s that were not accepted within the predetermined delivery schedule are subject to a Service Fee equivalent to Shipping plus Item Protection Fees. Said Service Fee shall be deducted from your earnings upon disbursal, or billed to you if deduction is not applicable and must be paid within 7 calendar days upon receipt of billing. Otherwise, your account is subject to review and/or suspension.

To avoid RTS, please make sure to put the recipient information such as name, contact number, and delivery address. Make sure as well that you have advised your buyer of how much to prepare and when to expect their delivery. You may share the tracking link with your recipient so you can both track the status of the delivery.

Your transaction will be tagged for Return or RTS if we are not able to deliver them to your recipient. Some reasons for unsuccessful deliveries are as follows:

• Covid Area –  Lockdown area
• Refused to Accept – Canceled by Buyer
• Refused to Accept – Did not Order
• Refused to Accept – Poor Item Quality
• Incomplete/Unlocated Address – Wrong or missing address information, cannot be located
• Consignee Unknown – Buyer is unknown
• Miscoded – Customer or system error in address reflecting double address in AWB and system
• Out of Delivery Zone – Location is not serviceable by GoGo Xpress
• Damaged – Item is not in good condition
• Prohibited Item – Item is unacceptable 

Return-to-Sender or RTS means that if a package could not be delivered for any reason, the package will be sent back to the indicated pick-up address of the shipper or seller.