Here’s a list of the most commonly asked questions. In case, you can’t find the answers you need, contact our Support Team at [email protected]
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Popular Questions
GoGo Xpress is an online payment and delivery service in the Philippines. It offers a free, friendly, and easy to use platform for buying and selling online.
It is a quality product of QuadX Inc., one of the fastest growing startups in the Philippines, specializing in cross-border digital logistics and payment processing.
GoGo Xpress gives you on-time delivery service that includes free Cash on Delivery (COD) fees, friendly delivery fees, and even rebates when late!
Visit our FEATURES page to know more about our tools and service!
DELIVERY RATES
| Pouch Size | Within Greater Metro Manila (GMM) or Same City/Province | Cross City/Province | Drop Off Fee (Nationwide) |
|---|---|---|---|
| Small | 9.5 x 14 in – Max 3kg
Comfortably fits a pair of kitchen mittens |
₱ 80.00 | ₱ 120.00 | ₱ 150.00 |
| Medium | 12 x 18 in – Max 5kg
Comfortably fits a standard laptop with box |
₱ 100.00 | ₱ 150.00 | ₱ 150.00 |
| Large | 15.5 x 20 x 4 in – Max 10kg
Comfortably fits two standard shoe boxes |
₱ 120.00 | ₱ 200.00 | ₱ 150.00 |
| Box | 18 x 12 x 9 in. – Max 6kg | ₱ 200.00 | ₱ 350.00 | ₱ 150.00 |
Php 120.00 METRO MANILA/NCR
Php 120.00 SAME-PROVINCE/CITY
Php 170.00 CROSS-PROVINCE/CITY
Php 150.00 DROP-OFF FEE (NATIONWIDE)
ITEM PROTECTION FEE
Your item is protected from loss or damage up to a maximum of Php 500.00 for Free! Should you wish to protect your item for a higher value, we will charge 1% the amount in excess of Php 500.00.
Item Protection Fee Sample Computation:
If declared value or item price is Php 600.00
Item protection fee will be 1% of Php 600.00 – Php 500.00
That is (Php 600.00 – Php 500.00) x 1% = Php 1.00
OTHER FEES
0% cash-handling (COD) fees
0% payment processing fees
Effective August 12, 2020, all returns are subject to a Return-To-Sender (RTS) Fee equivalent to Shipping plus Valuation Fees. Said RTS Fee will be deducted from your earnings prior to disbursement.
Yes, creating your account on GoGo Xpress is absolutely free. No ifs, no buts!
We can pick up and deliver your items daily with the exception of Sundays and National Holidays within select cities from the following provinces:
Visit Serviceable Areas for the complete list of covered cities.
Pick Up Locations
North Luzon
| PROVINCE |
|---|
| Benguet |
| Bulacan |
| Metro Manila |
| Pampanga |
South Luzon
| PROVINCE |
|---|
| Batangas |
| Cavite |
| Laguna |
| Palawan |
| Rizal |
Visayas
| PROVINCE |
|---|
| Cebu |
| Iloilo |
| Negros Occidental |
Mindanao
| PROVINCE |
|---|
| Bukidnon |
| Davao Del Sur |
| Lanao Del Norte |
| Misamis Oriental |
| Sarangani |
| South Cotabato |
| Zamboanga Del Sur |
Delivery Areas
North Luzon
| PROVINCE |
|---|
| Abra |
| Bataan |
| Benguet |
| Bulacan |
| Cagayan |
| Ifugao |
| Ilocos Norte |
| Ilocos Sur |
| Isabela |
| Kalinga |
| La Union |
| Metro Manila |
| Mountain Province |
| Nueva Ecija |
| Nueva Vizcaya |
| Pampanga |
| Pangasinan |
| Quezon |
| Quirino |
| Tarlac |
| Zambales |
South Luzon
| PROVINCE |
|---|
| Albay |
| Batangas |
| Camarines Norte |
| Camarines Sur |
| Catanduanes |
| Cavite |
| Laguna |
| Masbate |
| Oriental Mindoro |
| Palawan |
| Rizal |
| Sorsogon |
Visayas
| PROVINCE |
|---|
| Aklan |
| Antique |
| Bohol |
| Capiz |
| Cebu |
| Iloilo |
| Leyte |
| Negros Occidental |
| Negros Oriental |
| Samar |
Mindanao
| PROVINCE |
|---|
| Agusan Del Norte |
| Agusan Del Sur |
| Bukidnon |
| Cotabato |
| Davao Del Norte |
| Davao Del Sur |
| Lanao Del Norte |
| Maguindanao |
| Misamis Oriental |
| Sarangani |
| South Cotabato |
| Sultan Kudarat |
| Surigao Del Norte |
| Zamboanga Del Norte |
| Zamboanga Del Sur |
Drop Off Locations
LBC EXPRESS
Nationwide delivery schedules are as follows: 3 days within Metro Manila and 5-7 days for provincial delivery addresses (excluding holidays and natural circumstances beyond one’s control). Items coming from any province to any destination will be covered by the 5-7-day provincial schedule.
You or your buyer will be provided with an estimated delivery date upon successful order confirmation or booking of a delivery.
