Capitalized terms used herein, where defined in the General Terms of Service Agreement, shall have the same meaning and definition as indicated therein.
- We may be in possession of the earnings you get from the sale of Your Items through the Services (less fees, charges, and penalties due under the Terms) (the “Earnings”). We will disburse Your Earnings to Your nominated bank account pursuant to the Terms (the act of disbursement shall be referred to as “Disbursals” and each a “Disbursal”). We do not accept cash cards as nominated bank accounts and the same will be considered invalid. You are responsible for ensuring that the details of your bank account which You enter in our Service are correct. In the event You enter invalid or incorrect bank account details, We will charge your Account(s) PHP 500.00 per Disbursal. If the bank account that you have nominated is valid but is owned by a different person, it will be your responsibility to coordinate with the bank and the account owner to reverse the deposit, we will only supply you with supporting documents to help with your claim against the bank account owner and or the bank.
- We follow a bank based Disbursal schedule. Please refer to the following schedules (the “Disbursal Schedule”) based on Your preferred bank account:
PREFERRED MERCHANT BANK ACCOUNT DISBURSAL SCHEDULE OF NET PROCEEDS All Banks 5 banking days after successful delivery* XPay 2 banking days after successful delivery *Note: Starting April 8, 2021. For example, all earnings for successful deliveries on April 8, 2021, shall be deposited on April 15, 2021.
- We reserved the right to modify Our Disbursal Schedules, subject only to a 14-day prior notice.
- In an event of Dispute between You and Buyer, We will be withholding Your Disbursal until a resolution is agreed upon, which may result in the following scenarios:
DISPUTE SCENARIO DISBURSAL ACTION AND SCHEDULE Buyer filed a dispute and the incident is still being investigated and resolution is on-going. Disbursal for the said transaction will be put on-hold pending investigation and resolution. You and Buyer voluntarily agreed to return the payment made through Our Service. Disbursal of Buyer’s payment to Seller will be put on-hold until Seller has deposited an amount equal to Buyer’s payment to the Buyer’s account. Only when Seller has provided Us and Buyer with documentation that they have deposited the amount back to Buyer’s account shall we release the disbursal. You and Buyer parties voluntarily agreed to return the payment made outside Our Service. You must deposit back the payment to the Buyer’s account made directly through their account within three (3) business days after the agreed resolution.
How do we know?
If You refuse to return the Buyer’s payment, We will deduct the Buyer’s payment from Your Earnings and impose penalties against the remaining Earnings for Disbursal and subject Your Account to sanctions.
You and Buyer voluntarily agreed to replace the order and payments are made through Our Service. Disbursal of Buyer’s payment to Seller will be put on-hold until Seller replaced the item. Only when Seller has provided Us and Buyer with documentation that they have replace the item shall we release the disbursal.
Seller will be responsible for paying shipping fees to send the item replacement.
You and Buyer voluntarily agreed to return the payment made outside Our Service. You must deposit back the payment made directly through their account within three (3) business days after the agreed resolution.
If Seller refuses to return the Buyer’s payment, We will deduct the Buyer’s payment and impose penalties against the remaining Earnings for Disbursal and subject Your Account to sanctions.
You and Buyer voluntarily decided to proceed with the payment. The date of the confirmed resolution with supplementary documentation will be treated as “successful delivery date” and shall be included and scheduled with Your remaining Earnings Disbursal.
- We will not be liable for any damages borne out of delays in Disbursals caused by Your preferred bank account or bank. We reserve the right to find solutions to disburse Your earnings through other means provided Your nominated and preferred bank account is not able to solve their internal incident and problem/s that is causing delay within five (5) business days (business days refer to weekdays) and You will cooperate with Us by complying with additional conditions We may impose such as signing of disbursal agreements to facilitate disbursal of your Earnings to other banks or means.
- Should Your demerit points reach 30 points or your sustainable use metrics fall beneath our standard and/or should We suspect fraudulent activity of any kind, We retain the right to hold the Disbursal of any of Your Earnings until the issue has been resolved. Investigation will be made and, if violations are accordingly found, applicable penalties shall be imposed against Your remaining Earnings as indicated in ANNEX 12 Merchant Quality Policy and ANNEX 11 Fraud Policy.
- We retain the right to charge deductions against your Earnings if Your Bank Account details are incorrect or invalid. We will not be liable and responsible for processing Disbursals based on incorrect Bank Account details which You have inputted into Our Service. You shall be responsible for resolving said issue with Your Bank.