Buying and selling online should always feel safe and fair, but we all know it hasn’t always been that way. From fake sellers and ghost buyers to shady platforms, trust has always been the biggest challenge in e-commerce.

That’s why this milestone matters: QuadX, through GoGo Xpress, is the very first in the Philippines to be awarded the DTI Trustmark: a government seal that guarantees safer and more transparent online transactions.

So what does this mean for you as a seller or a buyer? Let’s break it down.

Why Trust Matters in E-Commerce

Imagine being a small online seller who just shipped out an order, only to worry if your buyer will really pay. Or being a customer who’s nervous about whether your order will even arrive. These are everyday struggles in e-commerce, and they all come down to one thing: trust.

The DTI Trustmark was created to solve these everyday struggles. It’s the government’s official seal of credibility for platforms, merchants, and payment providers that meet the highest standards of safety, transparency, and accountability under the Internet Transactions Act (Republic Act No. 11967).

What the Trustmark Means for You

• For Sellers: It’s proof that you’re selling on a recognized, government-certified platform. That means more credibility for your business, and more confidence from your buyers.
  
• For Buyers: It’s your assurance that the platform you’re buying from is accountable and compliant with fair trade practices. In short, more peace of mind with every checkout.
  
• For Entrepreneurs: It’s a big plus when attracting new customers. People are more likely to trust and buy from you knowing you’re on a platform that carries the DTI Trustmark.

How GoGo Xpress Has Been Building Trust All Along

This recognition may be new, but building trust has always been part of our DNA at GoGo Xpress.

Over the years, we’ve partnered with reliable riders nationwide to ensure that every parcel arrives safe and on time.  We’ve kept our pricing transparent with no hidden fees, giving both sellers and buyers the confidence of knowing exactly what to expect.  We’ve also protected shipments through package protection and COD options, making transactions more secure and hassle-free.  Beyond logistics, we’ve celebrated our BOSSes ng Bayan: the everyday entrepreneurs whose hustle and determination keep e-commerce thriving.

Our President and COO, Raffy Vicente, captured it best:

“Being the first recipient of the Trustmark Certificate is a proud moment for QuadX. It validates our mission to make digital commerce safer and more reliable for both sellers and buyers. More importantly, it motivates us to keep empowering entrepreneurs nationwide.”

For us, the Trustmark isn’t just a badge; it’s validation that the work we’ve been doing all along is truly making a difference for sellers and buyers like you.

Raising the Bar Together

As DTI Secretary Ma. Cristina Aldeguer Roque shared when QuadX was awarded the Trustmark:

“The issuance of the very first Trustmark to QuadX demonstrates our commitment to protecting Filipino consumers while supporting legitimate online platforms and merchants. QuadX has been a consistent partner of the Department, working with the E-Commerce Bureau since the pandemic to promote the growth of the e-commerce industry. The Trustmark assures the public that the businesses they transact with are compliant with fair trade practices, properly registered, and accountable under the law. By working with companies like QuadX, we are strengthening trust and confidence in the Philippine digital economy.”

That’s a strong message – and one we truly share. Because at the end of the day, trust is the foundation of e-commerce, and we’re committed to making sure every Filipino seller and buyer feels it in every transaction.

What’s Next

For you, this means more confidence when selling and buying on GoGo Xpress. For us, it’s a push to keep innovating: safer payments, more reliable deliveries, and better tools to help your business grow.

At the end of the day, the Trustmark is not just about QuadX. It’s about creating an online marketplace where you, our community of sellers and buyers, can thrive with peace of mind.

Here’s to safer, stronger, and more inclusive e-commerce in the Philippines!

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Read the full article here: https://philstartech.com/enterprise/2025/09/04/14435/quadx-becomes-first-e-commerce-platform-awarded-dtis-philippine-trustmark/