What is a delivery attempt and what are the most common reasons for unsuccessful deliveries?

What is a Delivery Attempt?

A delivery attempt occurs when a delivery rider tries to deliver a package to the recipient’s address provided by the customer. If the recipient is unavailable, a second attempt is often made.

What Happens if the Package Can’t be Delivered?

In cases of failed delivery, there may be up to two attempts to deliver the package. If unsuccessful, the package is usually returned to the sender (RTS). Here are the common reasons for failed deliveries, which will be reflected in your tracking details:

Reasons Requiring a Second Delivery Attempt:

• Consignee Unavailable
• Incorrect Delivery Address or No Access to the Delivery Location
• Office/House Closed
• No Payment – Reschedule
• Incomplete/Unlocated Address
• Consignee Unknown
• Force Majeure
• Other Reasons Beyond QuadX’s Control

Reasons for Immediate Return to Sender (RTS) After First Attempt:

• Refused to Accept
• Damaged Item
• Out of Delivery Zone (ODZ)

Extra Reminders:

• If a delivery attempt fails, a second attempt is typically made on the next business day to ensure timely delivery.
• Ensure your provided details (name, address, and mobile number) are accurate and up-to-date.
• Use only a mobile number for contact, as landline numbers are not suitable for this purpose.
• You can request a photo of the item from the seller before shipping to ensure proper packaging and avoid damage or pick-up failure.
• Prepare your One Time Pin (OTP) and payment in advance to avoid delays when the GoGo Xpress Rider Partner arrives.
• Contact your assigned delivery rider through the number provided in your SMS for additional notes and instructions (e.g., directions to your location).
• Not all delivery riders will send an SMS or call before delivering the parcel; make sure to track your delivery via the GGX tracking tool. If you receive an SMS or call from the rider, you can contact them directly using the number provided.
• Once an order is tagged as RTS, it will no longer be available for redelivery.