Coronavirus (COVID-19) Resources & Updates

Gogo Xpress is committed to caring for the health and well-being of our employees, merchants, buyers and rider partners, and in supporting our local health officials and government leaders. Read about the latest service updates, advisories and guidelines, while taking all the necessary precautionary steps to ensure the safe and convenient delivery of your shipments.

These are no ordinary times, and we can only pull through this if we work together. We appreciate your patience and understanding as we navigate our way through this COVID-19 situation.

Thank you and please stay safe, ka-GGX!

COVID-19 Announcements

We are actively monitoring the coronavirus (COVID‑19) situation and are taking steps to help keep our communities safe.

Quarantine Affected Areas

If you have packages for delivery to any of the affected areas/locations listed here, please email our Customer Care team at [email protected] so we can help you out.

Frequently Asked Questions

GoGo Xpress remains committed to serving our valued customers. We are working closely with our delivery partners to provide solutions for urgent shipments.

For your Health and Safety, GoGo Xpress is now Implementing Contactless Delivery

GoGo Xpress is now contactless! We made adjustments in our pick-up and delivery procedures to ensure the health and safety of our merchants, buyers and riders. Here’s how:

Contactless Delivery Guide

1.

Ihanda ang exact amount na ibabayad sa GGX Rider. Magsuot ng mask bago makipagkita, at tandaan hanggang 10 minutes lang po pwede maghintay ang inyong GGX Rider. Pagdating ng GGX Rider sa inyong delivery address, siguruhing may safe distance o tamang “social distancing” ng hindi kukulang sa 1 meter.
2.

Ilapag ang bayad sa isang flat surface at lumayo ng 10 hakbang. Kukunin ng GGX Rider ang inyong bayad, ilalapag ang inyong item, at siya naman ang hahakbang ng 10 steps papalayo. Maaari mo nang kunin ang iyong item.
3.

Wala nang kailangan pirmahan pa dahil pipicture-an kayo ng rider at yan ang magsisilbing Proof of Successful Delivery.

Contactless Pick-Up Guide

1.

Ihanda ang item for pick-up at exact amount na ibabayad (kung Pay Upon Pick-up) sa GGX Rider. Tiyaking naka-mask bago makipagkita sa rider. Tandaan na 10 minutes lang pwede maghintay ang GGX Rider! Pagdating ng GGX Rider sa inyong pick-up address, siguruhing may safe distance o tamang “social distancing” sa inyo na at least 1 meter palagi.
2.

Ipatong ang item at ang bayad (kung Pay Upon Pick-up) sa isang flat surface. Pagkalapag ay lumayo ng 10 hakbang bago kunin ng GGX Rider ang item (at bayad kung kailangan).
3.

Wala nang kailangan pirmahan. Kukunan na lang kayo ng GGX Rider ng picture na magsisilbing Proof of Successful Pick-up.