Unless further insured by you, the maximum insurance claim is at Php 500.00 per shipment. If you have opted to insure the full item value at booking, you may claim up to the value of the item.

Email us at customercare@gogoxpress.com and attach the relevant documents.

You will need to provide the following: pick up receipt (for the Seller), screenshot of the order page with the tracking information; photo of the damaged item/s received by the buyer.

1. The claimant can file a Claim email to customercare@gogoxpress.com by sending the following information:
   • Reason for Claim
   • Tracking Number
   • Delivery Commencement Date
2. Attach applicable supporting documents:
   • Pick up receipt
   • Screenshot of the order page with the tracking information
   • Photos of the damaged item and packaging in all angles
   • Others documents as needed
   • GoGo Xpress reserves the right to require additional documents and/or information that are necessary in the proper evaluation of the claim.

For Claims on incomplete or damaged orders: The Claim must be made within 72 hours from the date of delivery to the recipient or date of return to the Seller.

Claims for damaged items where the delivery of the item has been fulfilled as evidenced by a duly acknowledged proof of delivery (POD) from our partner courier is generally not accepted; such claims will be settled by the Seller directly with the Buyer.

For Claims on Undelivered orders where the package is still In-Transit, except if confirmed as Return-To-Sender (RTS) orders, this must be filed within the 20th to the 30th day from pick-up date or drop-off should be  You shall have ten (10) days from the last day of the 50-day period to file a Claim.