Email us at customercare@gogoxpress.com and attach the relevant documents.

You will need to provide the following: pick up receipt (for the Seller), screenshot of the order page with the tracking information; photo of the damaged item/s received by the buyer.

1. The claimant can file a Claim email to customercare@gogoxpress.com by sending the following information:
   • Reason for Claim
   • Tracking Number
   • Delivery Commencement Date
2. Attach applicable supporting documents:
   • Pick up receipt
   • Screenshot of the order page with the tracking information
   • Photos of the damaged item and packaging in all angles
   • Others documents as needed
   • GoGo Xpress reserves the right to require additional documents and/or information that are necessary in the proper evaluation of the claim.