ANNEX 3 Product Quality Policy

Capitalized terms used herein, where defined in the General Terms of Service, shall have the same meaning and definition as indicated therein.

Items sold and sent through our Service should be compliant with this Policy to ensure You are not violating applicable consumer laws and regulations in the Republic of the Philippines and our partner providers in relation to the use of the Service.

This Policy governs what Items You are allowed to sell, its quality, how it is advertised, and how we measure your Product Quality Score.

The use of the term “Policy” in this Annex shall refer to this Annex.

You covenant and represent that: You are responsible for ensuring that the Items adhere You sell through Our Service adhere to the following product quality guidelines:
- a. Product Advertising
  - i. Product advertising refers to the key visuals, text descriptions, and sales talking points whether verbal or written that You use in Your online store to attract and help buyers make purchase decisions.
  - ii. You must ensure that your product description is truthful and not deceptive.
  - iii. You must ensure that You update Your product description in Your website, online stores, and other channels where Your Buyers see Your Items.
- b. Defective, Damaged, and Expired Products
  - i. Defective products refer to products that are not working when used, or are not consistent with the claims and descriptions made by You.
  - ii. To ensure avoidance of returns or complaints, You should set-in place clear procedure on Your warranty and return policy. As a minimum, Your warranty and return policy must be aligned with the minimum requirements under law and with ANNEX 7 Delivery Policy. In the event of conflict between Your warranty and return policy and ANNEX 10, ANNEX 7 Delivery Policy shall be controlling.
- c. Wrong Item Sent to Buyer
  - i. You shall ensure the confirmation of the Buyer in writing (SMS, chat, or email) of their orders by writing complete and accurate product details before You approve Your order.
  - ii. You should be mindful with the order details of Your Buyers before packing them for pickup by Our Riders and Fulfillment Partners.
- d. Price Online is Different from Price Upon Delivery
  - i. You should not promise free shipping if You will not shoulder the cost of shipping.
- e. Promotion and Bundling
  - i. You are responsible for honoring promotion schemes You promised to Your Buyers whether it is a freebie or bundle of a related item You agreed with the Buyer as a bundle.
  - ii. You warrant that You are capable of fulfilling Your promotion scheme and bundling offer before You advertise or commit the same to a Buyer.
- f. Low Product Rating by Buyer
  - i. A low product rating given by the Buyer is a consequence of how You sold Your Item to the Buyer, negligence in maintaining quality product inventory, shipping the wrong or inaccurate Item to the Buyer, and/or not honoring Your promotion commitment to the Buyer
  - ii. Adhering to the guidelines for product quality will help You increase and maintain a healthy product rating from the Buyer
- g. Prohibited Goods
  - i. The following items are prohibited from being sold or offered to be sold using Our Services:
    1. Narcotics, steroids, certain controlled substances or other products that present a risk to consumer safety
    2. Drug paraphernalia
    3. Cigarettes
    4. Items that encourage, promote, facilitate or instruct others to engage in illegal activity
    5. Stolen goods including digital and virtual goods
    6. Items that promote hate, violence, racial intolerance or the financial exploitation of a crime
    7. Items that We consider obscene
    8. Items that infringe or violate any copyright, trademark, right of publicity or privacy or any other proprietary right under the laws of any jurisdiction
    9. Certain sexually oriented materials or services
    10. Ammunition, firearms, or certain firearm parts or accessories
    11. Certain weapons or knives regulated under applicable law
    12. Products or services identified by government agencies to have a high likelihood of being fraudulent and services
    13. Products or services that cannot be transported within the country, as identified by airlines as a prohibited item or as unacceptable cargo.
  - ii. You undertake to comply with ANNEX 4 Cargo Restrictions, Prohibited Items, and Packaging Policy.
Alcoholic beverages can only be sold to persons aged 18 or over. By selling and causing the delivery of alcohol, You expressly represent and warrant that You conducted the necessary due diligence to ensure that the Buyer (i) is at least 18 years of age and (ii) will provide bone fide identification showing that said Buyer is at least aged 18 or over. We or Our Fulfillment Partners may refuse to deliver any alcohol products to any person unless the latter can provide a valid photo ID indicating his or her age. We and the Fulfillment Partner may also refuse to deliver any alcohol products to any person who is, or appears to be under the influence of either alcohol or drugs. If delivery is refused by Us, our Fulfillment Partners, or the intended recipient, You will still be charged for the relevant fees for the delivery of the same.
We are under no obligation to monitor the accuracy of the product details You are using to close sales with Your Buyers. However, You grant Us the right to access Your links or Account through manual observation or automated “spidering” or other automated search techniques with the sole intention of confirming the accuracy and legitimacy of Your product information.
We will flag and investigate Your Account and Associated Accounts if Your Items have been returned because of reasons such as, but not limited to:
- a. Buyer(s) refused to accept or otherwise returned the Item as it is different from what was advertised.
- b. Buyer(s) refused to accept or otherwise returned the Item as it is defective, damaged, and or expired.
- c. Buyer(s) refused to accept or otherwise returned the Item as it is not the item they ordered.
- d. Buyer(s) refused to accept or otherwise returned the Item as the price they bought the Item online was different from what is being charged to them upon delivery.
- e. Buyer(s) refused to accept or otherwise returned the Item as there are missing parts or a promised promotion freebie included in the Package is missing.
- f. Buyer(s) have consistently rated Your Items with low ratings and reviews. g. You are selling prohibited goods.
If at any time you are found to have violated Our Policy, We will subject Your Account and Associated Accounts to the following penalties:
- a. Issuance of five (5) demerit points per transaction that violated our Policy;
- b. Charge return-to-sender fees against Your remaining Earnings;
- c. Deactivation of Your access to Our Services and the holding of the Earnings of Your Accounts, and suspension of Disbursals, until You resolve the complaints of Your Buyers.